• Permanent part time position 0.72 FTE, 27.4 Hours Per Week
• Band 4, $68,206 (Pro Rata) + 10.5% Superannuation
• Based at Civic Centre, with working from home flexibility available

A fantastic opportunity to connect your community with Manningham’s premiere function and event space – Manningham Function Centre, together with our multi purpose facilities across Manningham Civic Centre and MC2.

Manningham Council proudly delivers over 100 different services to our vibrant and diverse community. From parks and galleries to shopping hubs and home care, it is our focus to ensure that Manningham remains a liveable and harmonious place to reside, work and visit.

We provide challenging and rewarding employment opportunities to innovative, passionate, and driven people. We have a positive and friendly working environment, and we offer our employees a range of benefits, including flexible work options, opportunities for career development, and health and wellbeing initiatives.

We’re constantly transforming our organisation to best support the needs of our local community. And we are looking for a new game changer to join the team. A high performing individual who wants to shape positive and inclusive outcomes for our community. You’ll have the opportunity to take ownership of your work while developing and testing new ideas within a culture of learning to deliver excellent outcomes for Manningham.

About the Role

This is a rare opportunity to join our high-performing and close-knit Function Centre team!

You will be able to engage and support a wide range of local community groups, organisations, local residents, staff and casual hirers as they utilize the Manningham Function Centre, Civic Centre and MC2 meeting and event spaces.

Providing an exceptional end to end user experience as part of our Community Venues team, you will be able to utilize and grow your skills in stakeholder management, venue bookings and systems knowledge. This is a fantastic chance to add new experiences, skills and learnings that will complement your professional development.

On a typical day, you might be required to take venue bookings and liaise with hirers to ensure our team are able to meet expectations.

Using your interpersonal capabilities and leaning on your prior experience in a customer facing role, you will support our telephone, internet and in-person enquiry process, working together with our Function Centre Administration Team and using our Venue Event Management System (VEMS) to deliver a high-level user experience that delivers to client needs.

Skills and Experience

• Strong, professional focus on customer service and guest satisfaction
• Excellent interpersonal skills, communication and proven experience within a previous customer service or administration position, including phone-based customer service roles
• Experience with Venue Event Management Systems (VEMS), online booking systems or similar
• Competent computer skills – e.g. MS Office Applications
• Highly organised, enthusiastic with strong time management skills
• Collaborative and team focused
• Availability across weekday afternoons will be greatly considered

Click here to view position description

How to Apply

Click APPLY to submit your up to date CV and cover letter addressing the key requirements of the role under the “Who are you?’ section of the position description. For a confidential discussion please contact Mark Chang, Acting Coordinator Venues on 9840 9381.

For all other enquiries regarding the recruitment process, please visit http://www.manningham.vic.gov.au/work-for-us

Applications close on Sunday 9 July 2023 at 5pm

Council recognises the benefits of a diverse workforce for its employees and customers.

To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds.

Manningham Council have a number of policies and practices to help support our staff, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely.

If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check.